Getting started, but don't know how? Check out our tutorial!
Never used Usenet and want to get started? Terms suchs as NZB and PAR2 not familiar? It is very simple! Watch our step-by-step tutorial and get started! Start here!
What time is the support department open?
Cheapnews Support is available 24 / 7. You can easily create a support ticket. Experience the quality and speed of our support team! Cheapnews provides the support in-house so we can quickly and adequately answer your question.
During the install of your new client, you must indicate that u are using a secure/paid server. So you must check the option "Authentication required".
How do I install a news client and what credentials do I need?
We have 2 types of products; block accounts and flat fee accounts.
The server details are different for these 2 products:
> When you are using a block account or a trialaccount use the following server adress: block.cheapnews.eu
> When you are using a flatfee account, use the following server adress: news.cheapnews.eu
Note: You must at all times use a username and password:
> Username: Your Cheapnews username.
> Password: Your Cheapnews password.
You can find your Username and Password in the Cheapnews activation e-mail.
Cheapnews gives you the possibility to use 12 connections for your Block account. For Flat fee accounts the maximum connections depends on your package type. In your control panel you can see which package you have. Then you can see on our product list how many connections are available for that package.
How many connections can I use?
Most probably you receive this message because your newsclient did not disconnect a connection properly. When a new connection gets created it notices that it's already connected and refuses you to connect.
I'm getting the message ‘exceeding maximum number of connecties’, what now?
This message generally means that the username or password is incorrect. You need to verify your information and re-enter it in your news client.
I'm getting the message ‘502 authentication error’, what now?
Through your control panel you can modify this information. If your credentials are correct, the problem is often that you have opened too many simultaneously connections then your package allows.
If your news client opened too many connections or more than available in your account, you can get this message. The solution is that you should lower the number of connections.
You can use the standard port 119. If this does not work with your Internet connection, you can use port 583. Cheapnews also offers the option to use SSL (secure socket layer). To use SSL you need to use the port 563.
Wich portnumber can I use?
A Cheapnews account will be assigned to one user, accountsharing is possible! But your Cheapnews account can't be used simultaneous with full connections, however simultaneous sharing is possible. For example: You have a account/package with 12 connections; Client 1: can use 6 connections and Client 2: 6 connections. This way you are able to download simultaneous from 1 Cheapnews Usenet Account
Can I use my Cheapnews account from multiple pc’s/ip adresses?
Our system does save your new password almost always immediately, but sometimes it may take longer, with a maximum of 15 minutes. Try 15 minutes after changing your account credentials.
I changed my password but can't login to Cheapnews Usenet, What now?
SpotnetSpotnet users can use the login information as can be founded in the welcome email. If you have any questions please do not hesitate to contact us. If you have spotnet questions please feel free to search on their special forum: Spotnet Forum.
Cheapnews has a Binary Usenet retention of 800 days!
Our header retention is currently about 70-100 days.